Provides services directly to end users and indirectly through a sales network of Authorized Agents (service providers), its spectrum of activity is typically is to cover larger geographic areas, to attend or manage a high volume of users, predominantly provide wholesale services in areas such as electricity, security, telecommunications, insurance, etc.
- SA's must have a basic infrastructure that includes offices, communications, billing, CRM, etc.
- Should provide basic support
- Should provide basic customer service
- Will have an impact locally, regionally, nationally or internationally